Privacy Policy
Last Updated: 20/01/2026
Pearl Casa Cleaning (ABN: 57371345742) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our cleaning services, including:
Contact Information
• Name
• Phone number
• Email address
• Property address
Service Information
• Property details (e.g. size, rooms, type)
• Service requirements and preferences
• Access details (keys, entry instructions, special notes)
• Photographs of your property (with consent only)
Payment Information
• Payment method details
• Transaction records
Communication Records
• Emails, messages, and enquiries
• Feedback and complaints
2. How We Collect Your Information
We collect personal information:
• Directly from you when you book, request a quote, or contact us
• Through your use of our website (cookies, analytics tools)
• From authorised third parties such as property managers or agents
3. How We Use Your Information
We use your personal information to:
• Provide and manage cleaning services
• Process bookings, payments, and invoices
• Communicate about appointments and quotes
• Improve our services and customer experience
• Meet legal and accounting obligations
• Maintain business records
4. Photos & Marketing Use
With your permission, we may take photographs of your property for marketing, portfolio, website, or social media purposes.
• We will always request your consent first
• Images will never show personal or identifying information without approval
• You may withdraw your consent at any time by emailing us at:
pearlcasacleaning@gmail.com
5. Disclosure of Information
We do not sell or trade your personal information.
We may share information with:
• Our cleaners and contractors for service delivery
• Business service providers (e.g. website hosting, accounting, scheduling tools)
• Legal or regulatory authorities when required by law
All third parties are required to handle your information securely.
6. Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure through:
• Secure storage systems
• Password-protected software
• Restricted staff access
However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary:
• Service & tax records: up to 7 years
• Communication records: as needed for business purposes
• Marketing preferences: until you opt out
When no longer required, information is securely destroyed or de-identified.
8. Your Rights
You have the right to:
• Access your personal information
• Request corrections
• Make a privacy complaint
To exercise these rights, contact us at:
pearlcasacleaning@gmail.com
0491 272 033
We respond within 30 days.
9. Complaints
If you believe your privacy has been breached:
Contact us directly
We’ll investigate and respond within 30 days
If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes take effect once posted on our website.
11. Contact Us
Pearl Casa Cleaning
ABN: 57371345742
0491 272 033
pearlcasacleaning@gmail.com